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  • Fast Dispatch

    All in-stock items ship within 24 hours no waiting around.

  • Tracked Delivery

    Every order comes with full tracking and delivery updates.

  • 24/7 Support

    Got a question? Our team’s here for you anytime, day or night.

  • Fast Checkout

    Encrypted and secure — every single time.

Frequently asked questions

How much is delivery and how long will it take?

Free on orders over £50.

Arrives within 2–4 working days.

Orders placed before 2pm ship out the same day.
Can I cancel or change my order?
If you need to cancel or change your order, email us at info@teamrare.net as soon as possible.
If your order has already been dispatched, it will be treated as a return. In that case:
You’ll need to arrange the safe return of the item(s) in their original condition.
Any return shipping costs will be your responsibility.

Can I return my order?
If you'd like to return a purchase, please notify us within 30 days of receiving it. The items must then be returned to us within 30 days of your return request.
Important:
original condition and packaging, where applicable.
We take pride in the quality of our products and appreciate your cooperation.
Note: Return shipping costs are the customer’s responsibility. You are also responsible for the item until it is safely returned to us.

FAQ

Are your Pokémon cards genuine?

Yes — all products we sell are 100% authentic and factory-sealed, sourced directly from trusted suppliers.

Do you ship internationally?

Currently, we only ship within the UK. We may expand in the future!

Do you accept pre-orders?

Yes — when pre-orders are open, they’ll be clearly marked on the product page with an estimated release date.

When will my pre-order ship?

Pre-orders are shipped on or just before the official UK release date. You’ll receive tracking info once dispatched.

Can I combine in-stock items with a pre-order?

Yes, but your entire order will ship once all items are available. For faster delivery, order in-stock items separately.

What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay and other secure payment methods.

Do you offer gift cards?

Not yet — but we're working on it!

Something arrived damaged — what do I do?

Please contact us within 48 hours of receiving your order, with photos of the issue. We’ll sort it as quickly as possible.
info@teamrare.net

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